Before purchasing, please review the IVF Support Program Client Agreement. By completing your purchase, you agree to these terms and understand that all sales are final. A PDF copy will be emailed to you after checkout, and you will be asked to sign the full agreement before your onboarding session begins.

Welcome! Before enrolling, it’s important that you fully understand what this program includes and what is expected of both parties. This summary outlines key terms, expectations, and support details. By completing your purchase, you acknowledge and agree to these terms. 

This summary does not replace the full Client Agreement. You are responsible for reviewing the complete terms linked at the bottom of this page prior to purchase.

WHAT YOU CAN EXPECT FROM THIS PROGRAM

You will receive up to 10 consecutive weeks of support, beginning approximately two weeks prior to your ovarian stimulation start date and ending within one week of your fresh embryo transfer or final embryo update, whichever occurs first within that timeframe.

If your IVF cycle is delayed, canceled, or rescheduled, the original 10-week window still applies. Additional support is available via a monthly extension ($250/month), which auto-renews and may be canceled anytime with at least 24 hours’ written notice via email.

Included services during the program period:

• One (1) 40-minute onboarding session
• One (1) IVF Prep Call
• Up to three (3) brief IVF strategy check-in calls
• One (1) conclusion call following your embryo update
• Group support sessions (live and/or recorded)
• Private messaging and IVF community access (available to both partners)
• Access to the IVF Resource Vault and Demystifying Your IVF Cycle online course

APPOINTMENTS AND SCHEDULING

• Clients are responsible for booking all sessions using the provided scheduling link.
• Appointments may only be rescheduled once, with a minimum of 24 hours’ notice.
• Missed appointments or cancellations made with less than 24 hours’ notice will result in forfeiture of that session.
• The Consultant will make reasonable efforts to accommodate scheduling requests, but it is the client’s responsibility to remain on track.

MESSAGING SUPPORT

• The private messaging channel (e.g., Slack) is available 24/7 for both partners to submit questions or updates.
• The Consultant will respond Monday through Friday, 9:00 AM – 4:00 PM MST, with a response time of up to 72 hours.
• Messages submitted after 4:00 PM MST or on weekends/holidays will be addressed the next business day.
• Messaging support is intended for the enrolled client and their partner only, and should not be used for inquiries on behalf of family members or for medical emergencies.

ADDITIONAL REMINDERS

• All intake forms and questionnaires must be completed prior to your first session. These are essential for creating a personalized support plan and ensuring that your experience is tailored to your specific needs and goals.
• This is a coaching and educational program. Although the Fertility Consultant holds medical credentials, this program does not include diagnosis, prescriptions, lab ordering, or physical examinations.
• Your REI, OB/Gyn, or primary care physician remains your primary medical provider. The role of your Fertility Consultant is to offer educational insight, emotional support, and strategic planning—not medical care. You are expected to follow your medical provider’s advice first. Any suggestions made in this program should be reviewed with your healthcare team before making any changes to medications, supplements, or treatment plans.
• You must remain under the care of a licensed medical provider (such as a fertility specialist or OB/Gyn) for all physical exams, labs, imaging, prescriptions, and clinical management.
• Communication through platforms like Slack, email, or Zoom is not HIPAA-secure. While we take your privacy seriously, by participating in this program, you acknowledge and accept the risks of using non-encrypted communication tools.
• Results are not guaranteed. This program is designed to provide a high level of personalized support and education, but your success depends on many factors—including your level of engagement, consistency, mindset, and medical circumstances beyond our control.

PAYMENT & REFUND POLICY

• The fee for the IVF Support: Coaching + Community will be displayed at checkout and may vary depending on payment plan or promotional pricing. By completing your purchase, you agree to the pricing terms shown at checkout.
• Your purchase grants immediate access to all program materials and support.

• All payments are final. No refunds, credits, or transfers will be granted—including in the case of medical changes, pregnancy, or personal conflicts.

By completing your purchase, you acknowledge that you have read and agree to the IVF Support Program Client Agreement.